Effective Date: July 15, 2026
At Tech Shop Pro, customer satisfaction is our priority. We strive to provide genuine digital software license keys and reliable customer support. Because our products are delivered digitally and can be used immediately after delivery, this Refund Policy explains when refunds, replacements, or exchanges may be available.
Digital Products
All products sold by Tech Shop Pro are digital products, including:
- Microsoft Windows License Keys
- Microsoft Office License Keys
- QuickBooks Desktop License Keys
- Other Digital Software Licenses
No physical products are shipped unless specifically stated on the product page.
Refund Eligibility
You may be eligible for a refund or replacement if:
- You received an invalid or non-working license key.
- You received the wrong product.
- The product cannot be activated due to an error on our end.
- Your order was duplicated due to a payment error.
- Your order was not delivered because of a verified issue on our side.
In most cases, we will first attempt to resolve the issue by providing a replacement key or technical assistance before issuing a refund.
Non-Refundable Situations
Refunds will generally not be issued in the following situations:
- You purchased the wrong product or edition.
- Your computer or operating system does not meet the software requirements.
- You changed your mind after delivery.
- You no longer need the product.
- You purchased the product by mistake.
- You failed to read the product description before purchasing.
- The license key has already been successfully activated, unless required by applicable law.
- Activation problems are caused by changes made to your device, hardware, or operating system after purchase.
Please review the product description carefully before placing your order.
Replacement Policy
If your license key is found to be invalid or defective, we will verify the issue and, where appropriate, provide:
- A replacement license key, or
- A refund if the issue cannot be resolved.
Technical Support
If you experience activation or installation issues, our support team will work with you to resolve the problem before determining whether a refund or replacement is appropriate.
Customers may be asked to provide:
- Order number
- Activation error message
- Screenshots
- Product details
- Additional information necessary to verify the issue
Refund Processing
Approved refunds will be issued using the original payment method whenever possible.
Refund processing times vary depending on your payment provider and may take several business days to appear in your account.
Fraud Prevention
To protect our customers and prevent fraud, Tech Shop Pro reserves the right to investigate refund requests.
Refunds may be declined if fraudulent activity, abuse of our policies, or misuse of software licenses is suspected.
Chargebacks
If you experience an issue with your purchase, please contact us before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through our customer support team.
Policy Updates
We reserve the right to modify this Refund Policy at any time.
Any changes will become effective immediately upon publication on this page.
Contact Us
If you have any questions about this Refund Policy or need assistance with your order, please contact us:
Tech Shop Pro
Phone: +1 (786) 642-0702
Email: techshopproamazon@gmail.com
Location: United States
We are committed to providing genuine software products, secure transactions, and responsive customer support.